SHIPPING

I believe in shipping as soon as possible. Please, keep in mind that many of my items are made to order, but I am always committed to shipping within 10 days from receiving payment. 

If you need an item faster than my standard processing and shipping will allow, please contact me to discuss the options gloria@heliconiajewelry.com

Shipping to U.S. Addresses: 

Orders are shipped via USPS First Class Mail and per USPS guidelines, domestic delivery times range between 2-9 days, but in most cases 2-4 business days to the contiguous 48 states.

I also offer expedited shipping options and insurance for your convenience. Please let me know if you are interested in these services upon checkout. I will send you an additional invoice for the extra shipping charge if you indicate in your order notes you would like to add insurance or upgrade to expedited shipping speed.

- USPS Priority shipping, delivery in 2-3 business days, the cost is $5 IN ADDITION to the normal shipping charge.
- USPS Express delivery, overnight to most locations, the cost is $22.50 In addition to the normal shipping charge.

*Please keep in mind that the expedited shipping options only affect the actual shipping times. I still reserve the right to take up to 10 days to make the item before it is available to be shipped.


Shipping to International Addresses:

Orders are shipped via USPS 1st class international mail and per USPS guidelines, delivery times range between 10-21 business days, maybe longer. Tracking service is not available for this service.  

Expedited Shipping to International Addresses:
Costs and delivery times vary per location. Please send me a convo with your exact needs prior to purchasing so I will be able to provide you with a custom shipping quote. 

* Buyer is responsible for any applicable import duties and VAT charged by your country, if any.

* Insurance: Cost varies based on the amount of insurance desired.

* Please understand that shipping delays and loss are beyond my control. If your item does not arrive within the specified time, please contact me so that I can do everything I can to make sure that you receive your item.

RETURNS

In-stock Items: I will refund 100% of your purchase (less shipping costs) if the item is returned within 10 days from the date received.

Custom orders and custom sized rings: Unfortunately, since these items are made after a specific design or only fit a specific size finger, they only carry a limited return policy. Each case is handled individually, but generally these designs only have a 50% refund return policy. Please send me a message within 10 days from the date you received your item to discuss your situation. 
 

CUSTOM ORDERS

Always welcome! Please see the "Custom" section for more information.

SOLD OUT ITEMS

See something you like, but it has already sold? Send me an email to discuss creating something similar just for you gloria@heliconiajewelry.com

TAKING CARE OF YOUR JEWELS

Love it, wear it, treat it kindly. The nicer you treat your jewels the longer they will stay nice for you. Don't use it during heavy labor or working with chemicals.  Better if you remove it while you shower.